Shop Lead - Oakville

Date posted: 01.09.2023
Oakville, ON
Full-time, Permanent

The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).

If you like the sounds of this, we’d love to meet you!

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture. You are passionate about merchandising and will own planning and execution of all visual merchandising in the shop. You are creative, organized, detail orientated and a stellar communicator with in depth knowledge of the fashion retail industry and latest trends.

  • Coaches and trains Educators - helping them set and achieve big goals
  • Build real and lasting relationships with guests, neighbours and local influencers
  • Support planning the merchandising concept for the shop
  • Always have a mental log of in-shop stock availability - on the sales floor and in backrooms
  • Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
  • Open and close the Shop to Kit and Ace standards
  • Execute window strategy provided by our Brand Team
  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the showroom is clean and well presented
  • Assist with re-stocking and pricing duties, including sale and holiday preparation as required
  • Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
  • Arranges for mail and/or delivery, as required, to other locations and/or warehouse
  • Completes standard opening and closing procedure
  • Utilizes the Point of Sale system accurately, processes payments, refunds and exchanges and issues gift cards
  • Participate in staff training and shop events as scheduled
  • Support in additional duties as directed by management team
  • 1+ year management experience preferred
  • An undergraduate business related degree or diploma
  • Passion to deliver premier customer service
  • Driven to exceed customer’s expectations
  • Optimistic, passionate, friendly and authentic
  • Demonstrates a sense of urgency and is comfortable working in a team focused environment
  • Strong communication and interpersonal skills – perceptive to customer needs
  • Second language skills is an asset
  • Capable of handling difficult customer facing conversations and interactions
  • Honest and positive, and able to effectively receive and communicate feedback
  • Results-oriented and process driven, with high expectations of self and team
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events

Reports to: Shop Director

Working Team: Shop Staff

Works Closely with: Retail Operations, Information Technology (shipping systems) and Brand

Please apply by responding to the email listed below and attach your resume and cover letter in either PDF or MS Word format. In your cover letter please describe how optimism shows up for you, outline a one-year goal you are working towards and explain how this position will assist you in reaching your objectives.

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

Thank-you for your interest in Kit and Ace!