The Guest Experience Team
The Guest Experience Team is your single point of contact for everything Kit and Ace. Our Guest Experience Team can offer you detailed product information, consult on style and fit, advise on gift purchases, answer online order queries and help you choose seasonal must-haves. Get in touch.
Monday to Friday 9am to 5pm Pacific Time
Saturday to Sunday CLOSED
How can we help you?
Find my size
Measure for good measure. You spend 16 hours a day in your clothes – why would you settle for anything but the best? Measure yourself using our instructions to find your perfect fit.
Kit and Ace accepts major credit cards (Visa, MasterCard, and American Express) as payment online.
Shipping and returns
Shipping and returns (excl. final sale) for North America are always on the house. We happily refund full-priced items within fourteen days from the date when you receive your package. Our extended holiday return policy is in effect from Nov 24 to Jan 10. Full priced items purchased in this period are eligible for an exchange or refund with original receipt, until Jan 10.
In Japan, UK, Australia and New Zealand we offer express shipping for $29 USD. Please note, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package
All gift cards purchased in Canadian or US dollars can be redeemed online at checkout. To purchase a gift card, please visit one of our Canadian showrooms. For more assistance, contact email@example.com.