Shop Director - Market Mall (Calgary)
The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).
If you like the sounds of this, we’d love to meet you.
As Shop Director, you will be responsible for all aspects of the shop in your respective market, and treat it as if it were your own. In this dynamic role, you will create exceptional brand experiences and develop a world-class team of leaders. You are essential in running an entrepreneurial business that anchors the brand in market.
- Be a strategic and entrepreneurial leader by identifying problems, seeking solutions, and outlining key company objectives
- Develop innovative strategies that deliver on the company sales and profit objectives, directing strategies towards guest experience, profitable and sustainable growth, and shop operational excellence
- Provide the greatest impact to the shop by coaching, developing and leading by example spending 70% of your time on the shop floor
- Provide direction to employees based on established policies and management guidelines
- Responsible for managing a shop budget and labour costs to ensure the running of a profitable business
- Hire and develop an exceptional team that can drive strategy and produce results
- Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
- Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
- Own the strategy and development of high performing team members, and up and coming leaders
- Model the company culture, and exemplify our shared values on a day-to-day basis
- 2+ years of management experience in a similar role
- Demonstrated success and management experience in inspiring and leading transparent, positive team environments in past roles
- Demonstrated success in the management of budgets, conversion, UPT, SPT in past roles
- Entrepreneurial, egoless, adaptable, open to possibility and personal development
- Guest-centric with the desire to shine in a fast-paced, highly flexible retail environment
- An exceptional communicator with the ability to effectively communicate and receive feedback at the moment
- A true relationship builder in the city and neighbourhood in which the business resides
- Results-oriented and process-driven, accountable with high expectations of self and team
- Support in additional duties as directed by the Area Manager
- Addicted to movement and activity, living a full-contact life
Reports to: Regional Manager
Working Team: Shop Team
Working Closely With: All other business departments
Salary: $65,000.00 - $70,000.00 per year
Please apply by responding to the email listed below and attach your resume and cover letter in either PDF or MS Word format. In your cover letter please describe what optimism means to you, outline a one-year goal you are working towards and explain how this position will assist you in reaching your objectives.
While we thank all applicants for their interest, only shortlisted applicants will be contacted.
Thank you for your interest in Kit and Ace!
Shipping
We ship to Canada, USA, United Kingdom, Australia, New Zealand, Netherlands, Hong Kong and Japan.
We do not ship to PO boxes or freight forwarders.
We are testing our warehouses carriers rates and they use multiple carriers to see if they can reduce our shipping costs. We offer the following options:
Canada
Pick up in shop - Free (where available)
Standard (4-7 business days) – $12 CAD
Orders of $99+ (before tax) – Free standard shipping
Express (1-3 business days) - $25 CAD
USA
Standard (4-7 business days) – $15 USD
Orders of $99+ (before tax) – Free standard shipping
Australia, New Zealand
Express (3-7 business days) - $50 USD
United Kingdom, Netherlands, Hong Kong and Japan
Express (3-7 business days) - $50 USD
Great news! Kit and Ace takes care of all clearance and duties charges for orders shipped to the US.
*Please note, the recipient is responsible for any taxes, duties and customs charges for orders outside of Canada and the US. Kit and Ace does not determine these charges or receive the funds collected. Fedex may reach out for you to fill out a 5106 form to release your order.
Shipping charges are non-refundable.
Shipping times start once an order has left our warehouse. Orders are generally processed and shipped within two to three business days (pending credit verification). Processing times do not include Saturdays, Sundays, Wednesdays, Thursdays or holidays. Delivery times do not include Saturdays, Sundays and holidays. Due to high volume periods during our promotional events, order processing times may take three to seven business days.
We offer guests the option of ordering from their local shop and picking up as soon as the team can prepare the order. There is no shipping cost when ordering from your local shop.
Your order will be held for 5 days from the receipt of the Ready for Pickup email. During that time, we'll send you a reminder email after 2 days.
Orders not picked up within this timeframe will be automatically cancelled and the authorization automatically be removed from your payment method in 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.
We do offer the option for someone to pickup the order on your behalf. Please make sure they have the order confirmation email with them (mobile or a printed copy) and your photo ID to present on your behalf.
If you would like to email the shop, our shop contact information can be located here
Once a purchase has been made on kitandace.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account.
Returns
We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. Kit and Ace is only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.
Contact support@kitandace.com immediately with any issues or concerns regarding your order – include a photo in the email if it is regarding a damaged item. Please note Kit and Ace is not liable for lost or missing packages that show successful delivery to the address submitted on the order.
Click to start your return process
Regular Priced Merchandise:
You have 30 days from the date your order is received to complete a return in store or process a return request online (*please note, the return shipment must be scanned by the courier before the end of the 30-day period).
Returns made in our shop locations are always free.
Returns mailed back to Kit and Ace have a flat rate return shipping fee of $8 CAD that will be automatically deducted from your refund. This fee applies to the entire return, not per item. To avoid additional shipping fees, please ensure all items are returned in the same package.
Click to start your return process
Returns past the 30-day period will not be accepted and are considered final sale.
All garments must be unworn, unaltered, unwashed, undamaged and have both the original hang tag and blue care content label attached. We do not offer price adjustments at any time. Socks and underwear are not eligible for returns.
Markdown Merchandise:
All marked down items —and markdown events including End of Season Sale and Boxing Day Sale— are final sale and not eligible for an exchange, refund, credit note, or price adjustment.
Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments.
Exchanges:
We do not offer exchanges by mail. You can return your regular-priced merchandise for a refund and re-order the correct item/size to be mailed back to you, or visit a local shop to complete the exchange.
Gift Purchases:
Gift purchases (excluding final sale items) can be exchanged or returned for a gift card at any shop within 30 days. Online gift purchases (excluding final sale items) can be returned and refunded to the original payment method with the original receipt or to a gift card within 30 days.
Please contact return@kitandace.com for support with online gift purchases.
Gift cards may not be redeemed for cash or refunded unless required by law.
Gift Receipts:
Items returned with a gift receipt will be eligible for exchange or store credit in the form of a gift card only.
No refunds or exchanges can be processed without a valid receipt or gift receipt.
To make a return to one of our Canadian shops, please visit our locations page to find the shop nearest you. If you do not live near one of our shops or would prefer to mail your return for an $8 CAD shipping fee, please follow the steps below:
click to start your return process
Once you have completed these steps, you will receive an email confirming that your return has been set up and authorized. You can access your prepaid FedEx shipping label (valid for 7 days) through the link provided in the email.
Place the item(s) in the original packaging.
Print and attach the shipping label.
Please drop off your return package at the nearest FedEx Ground location.
Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your return will then be processed by our warehouse which may take up to 3-10 business days. Once processed, a refund will be issued to the original method of payment. This may take 3-10 business days dependent on your financial institution to appear on your bank statement and up to 30 days if the original method of payment was PayPal on their end.
Online orders from countries outside of Canada, are not eligible to be returned in a Canadian shop.
Questions about your return? Email return@kitandace.com
Regular Priced Merchandise:
You have up to 30 days from the date you receive your order to email return@kitandace.com to request a return label and ship the return package.
Returns received outside of the 30-day period will not be accepted and are considered final sale.
All garments must be unworn, unaltered, unwashed, undamaged and have both the original hang tag and blue care content label attached. We do not offer price adjustments at any time.
Markdown Merchandise:
All marked down items —and markdown events including End of Season Sale and Boxing Day Sale— are final sale and not eligible for an exchange, refund, credit note, or price adjustment.
Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments.
Exchanges:
We do not offer exchanges by mail.
You can return your regular-priced merchandise for a refund and re-order the correct item/size to be mailed back to you, or visit a local shop to complete the exchange.
Gift Purchases:
Online gift purchases (excluding final sale items) can be returned and refunded to the original payment method with the original receipt or to a gift card within 30 days.
Please contact return@kitandace.com for support with online gift purchases.
Gift cards may not be redeemed for cash or refunded unless required by law.
Items Not Eligible for Return: Socks and underwear, Lifestyle products, Tailored, hemmed, and monogrammed items, Gift cards and Shipping charges. We do not accept partial returns on promotional orders.
To process a return from the United Kingdom, Australia, New Zealand, Japan, Hong Kong, or the Netherlands:
1. Please e-mail return@kitandace.com to request your return authorization number and let us know which item(s) will be sent back for return, and what the reason for the return is.
2. Once you have emailed us to process your return request, you will receive an email with a return authorization number within two business days.
3. We do not provide return shipping labels for orders shipped to the UK, Australia, New Zealand, Japan, Hong Kong or the Netherlands. Please contact your local post office to purchase one.
4. Write your return authorization number along with the customs code (below) on the outside of your package and then ship the package to:
Kit and Ace Technical Apparel Inc.
Kit and Ace Returns (Unity 3PL)
415 Milner Ave
Scarborough, Ontario M1B 2L1
Canada
Canadian Goods Returning
HS Tariff No. 9814.00.00.93
5. Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your return will then be processed by our warehouse which may take up to 3-10 business days. Once processed, a refund will be issued to the original method of payment. This may take 3-10 business days dependent on your financial institution to appear on your bank statement and up to 30 days if the original method of payment was PayPal on their end.
*Your Return Authorization Number must be referenced on the package to ensure a refund
Questions about your return? Email return@kitandace.com