Educator [+ Coffee Bar] - London
Date posted: 
May 6, 2016
Location London, UK
Type Full Time and Part Time positions available

This is Kit and Ace – we make technical apparel for your real life. We take the best principles of athletic performance design and apply them to clothing you can wear all day.

We live, design, fit and test in Vancouver, Canada – a city perfectly suited to our full-contact lives. We are on the go non-stop from 6AM to 10PM. We design clothes that can transition from city to nature, from bike to boardroom, from strategy session to Sunday session. That West Coast ethos extends to our international markets and Showrooms in the United States, United Kingdom, Australia and Japan.

We compare ourselves to the best retail shops in the world and we set our standards high. Our culture is strong and we take it seriously. It is founded on integrity, innovation, quality, accountability and continuous development.

We are committed to a culture of transformational development. We make more than just technical essentials – we are developing the leaders of tomorrow.

Anything is possible and we have big plans.

Our Redchurch shop brings a bit of west coast Canada to Shoreditch – a neighbourhood which epitomizes hyper-local and hyperglobal connection and located in one of London’s most diverse and inspiring streets. Our Sorry Coffee Co. bar joins an already impressive list of artisan coffee destinations, and will be open daily to perk our guests up on even the greyest of London mornings. We’re there for gaps in a hectic day to enjoy conversation, caffeine and cashmere.

As an Educator, you are responsible to provide our guests with a world-class experience either on the shop floor or behind the coffee bar. You are able to speak authentically about the quality in our product and the foundation of our culture. You love design.  You value integrity. You don’t take yourself too seriously. 


  • Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
  • Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
  • Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
  • Develops exceptional product knowledge of Kit and Ace apparel and Sorry Coffee Co. beverages to enhance guest experience
  • Facilitates all coffee shop orders with the utmost quality
  • Assist with re-stocking and pricing duties, including sale preparation as required
  • Ensures items from change rooms are returned to appropriate area - sized and tagged
  • Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
  • Completes assigned clean-up duty
  • Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
  • Participate in staff training and shop events as scheduled
  • Provides a world-class guest experience by connecting with each guest individually through conversation and real talk, ensuring every guest plans a return visit
  • Builds authentic, lasting relationships with Shop guests, which are nurtured and developed
  • Willingly takes on other duties as directed by Shop Leadership


  • Smart, intelligent, fun, goal orientated, and driven by Integrity
  • Living and designing a life that is uniquely your own via goal setting and personal responsibility
  • Possess amazing guest service skills
  • Strong personal sense of style
  • Upbeat, optimistic, passionate, friendly and authentic
  • Comfortable working in a team focused environment
  • Strong communication skills
  • Second language skills is an asset
  • Capable of handling difficult customer facing conversations and interactions
  • Personable, love to interact and connect with people all day
  • Results-oriented and process driven, with high expectations of self and team
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events
  • Great sense of humour, positive outlook, empathy and able to receive and communicate feedback        
  • Exceptional written and verbal communication skills
  • Results-oriented and process driven, with high expectations of self and team


Reports to: The Shop Director

Working Team: Shop Team

Works Closely with: Retail Operations, Information Technology (shipping systems) and Brand

Compensation: Let’s talk!

Location: Shoreditch, London


Keep in mind that Kit and Ace is a brand new company and everybody does a little bit of everything.

As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. We need awesome, hard-working people now that understand the 411 behind a start-up and are willing and excited to be a part of everything that goes along with it.

Please apply by responding to the email listed below and attach your CV and cover letter in either PDF or MS Word format.  In your cover letter please outline your mid-term life goals (the next five years) and explain how this position will assist you in reaching your objectives.

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

Thank you for your interest in Kit and Ace!