Guest Experience Team

The Guest Experience Team is your single point of contact for everything Kit and Ace.  Our team can offer you detailed product information, consult on style and fit, advise on gift purchases, answer online order queries and help you choose seasonal must-haves. Get in touch.
MONDAY - FRIDAY | 9am - 5pm (PT)
How can we help you?
Find my size
Measure for good measure. You spend 16 hours a day in your clothes – why would you settle for anything but the best? Measure yourself using our instructions to find your perfect fit.
Kit and Ace accepts major credit cards (Visa, MasterCard, and American Express) and PayPal.
Shipping and returns
Shipping and returns (excl. final sale) for North America are always on the house. We happily refund full-priced items within 30 days from the date when you receive your package.

In Japan, UK, Australia, Netherlands, Hong Kong and New Zealand we offer express shipping for $29 USD. Please note, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Gift Cards
All gift cards purchased in Canadian or US dollars can be redeemed online at checkout. To purchase a gift card, please visit one of our Canadian showrooms. For more assistance, contact .
All other inquiries

165 Water Street – 2nd Floor
Vancouver BC
V6B 1A7

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