We offer the following shipping options:
USA and Canada:
- Standard (3-7 business days) – Complimentary
- Express (2 business days) - $10
- Priority (next business day, if ordered before noon)- $20
International (United Kingdom, Australia, New Zealand and Japan):
Express (3-5 days business days) - Complimentary
Shipping times kick in when your item(s) have left our warehouse. For priority orders, we process your order on the same day if ordered before noon local time. All other orders placed on kitandace.com will be processed and shipped by the following business day (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays.
We will do our best to ship by the selected method, but if we cannot, you will not be charged.
We do not ship to PO boxes or freight forwarders. Please contact firstname.lastname@example.org for more information.
If you are not available at the time of drop off, FedEx will leave a note at your door with the next delivery attempt date or details of the closest pick up location.
In North America, the easiest way to exchange or return an item is in a shop with the original receipt (email or hardcopy).
If you’re in Australia, UK or Japan, you can drop off your return in shop with your original receipt. From then, you can expect a refund on your original method of payment within 3-5 business days. We do not accept exchanges in shops.
If you can’t make it into a showroom, follow the Process for Returns below. Returns and exchanges are on the house.
All marked down items are a final sale and are not eligible for an exchange, refund or credit note. Foundations (lingerie and underwear), earrings, lifestyle products and tailored and monogrammed items are all final sale. Note that we cannot refund any express shipping charges.
All garments must be unworn, unaltered, unwashed and have both the original hangtag and content care label attached.
Within North America, a credit note will be issued for returns made in a country different from the original purchase country. Gift items can be brought back into a shop within ten days for exchange or a credit note with the gift receipt. For a full refund we will need the original receipt and method of payment.
Gift cards may not be redeemed for cash or refunded unless required by law.
All garments must be unworn, unaltered, unwashed and have both the original hangtag and care content label attached.
A credit note will be issued for returns made in a country different from the original purchase country.
For a full refund we will need the original receipt and method of payment.
- Sign in to your Kit and Ace account to request your return authorization number and let us know which item(s) you will be sending back for exchange or return. If you have not previously created an account, you may do so with the email you used for your transaction. If you need assistance contact email@example.com.
- Place the item(s) in the original shipping package and place the return shipping label on the outside of the package. Write the return authorization number provided to you on the outside of this package.
- If you live in the USA, visit a FedEx Ground location or USPS to drop off your package. If you live in Canada take your package to a FedEx Ground location or arrange collection by calling 1 800 463 3339 (1 800 GoFedEx) or visiting FedEx.com.
- Once we have received your package, your refund will be issued to the original method of payment.
- Drop off your return at your closest shop. Our showroom specialists will begin a return for you.
- Once the return has been approved (items are in perfect condition with tags attached and are within the return period), please allow 3-5 business days for your credit card company to issue a refund into your account.
- Email firstname.lastname@example.org to request your return authorization number and let us know which item(s) you will be sending back for exchange or return.
- Our Service Specialists will create a shipping label for you and provide instructions for arranging return shipment.
- Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached and are within the return period), please allow 3-5 business days for your credit card company to issue a refund into your account.