Shop Lead - Chadstone
Date posted: 
15 September 2016
Chadstone Shopping Centre, Melbourne

This is Kit and Ace – we make technical apparel for your real life. We take the best principles of athletic performance design and apply them to clothing you can wear all day.

We live, design, fit and test in Vancouver, Canada – a city perfectly suited to our full-contact lives. We are on the go non-stop from 6AM to 10PM. We design clothes that can transition from city to nature, from bike to boardroom, from strategy session to Sunday session. That West Coast ethos extends to our international markets and Showrooms in the United States, United Kingdom, Australia and Japan.

We compare ourselves to the best retail shops in the world and we set our standards high. Our culture is strong and we take it seriously. It is founded on integrity, innovation, quality, accountability and continuous development.

We are committed to a culture of transformational development. We make more than just technical essentials – we are developing the leaders of tomorrow.

Anything is possible and we have big plans.

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture.  You are able to speak authentically about who we are, and how to use our product.  You love design.  You value integrity.  You don’t take yourself too seriously.   


  • Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
  • Model the company culture, and exemplify our shared values on a day-to-day basis
  • Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times
  • Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
  • Foster an environment of continuous learning and development that embraces individuality
  • Coaches and trains Shop Associates, which assists in evolving shop functions and flow
  • Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
  • Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
  • Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
  • Assist with re-stocking and pricing duties, including sale preparation as required
  • Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
  • Arranges for mail and/or delivery, as required, to other locations and/or warehouse
  • Completes standard opening and closing procedure
  • Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
  • Participate in staff training and shop events as scheduled



  • Smart, no ego, fun, goal orientated, and driven by Integrity
  • Living and designing a life that is uniquely your own via goal setting and personal responsibility
  • Possess exemplary customer service skills
  • Strong personal sense of style
  • Upbeat, optimistic, passionate, friendly and authentic
  • Previous experience in a leadership role
  • Comfortable working in a team focused environment
  • Strong communication skills
  • Second language skills is an asset
  • Capable of handling difficult customer facing conversations and interactions
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events
  • Great sense of humour, positive outlook, and able to effectively receive and communicate feedback
  • Encourage a transparent, honest and positive team environment
  • Results-oriented and process driven, with high expectations of self and team
Reports to:Shop Director
Working Team: Shop Team
Works Closely with:Retail Team
Compensation: Let's Talk!


Keep in mind that Kit and Ace is a brand new company and everybody does a little bit of everything.

As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. We need awesome, hard-working people now that understand the ethos behind a start-up and are willing and excited to be a part of everything that goes along with it.

Please apply by responding to the email listed below and attach your resume and cover letter in either PDF or MS Word format.  In your cover letter please outline your mid-term life goals (the next five years) and explain how this position will assist you in reaching your objectives. 

While we thank all applicants for their interest, only shortlisted applicants will be contacted. 

Thank-you for your interest in Kit and Ace!