Complimentary shipping and returns - more details
Complimentary shipping and returns - more details

The Service

The Service is your single point of contact for everything Kit and Ace.  Our Service Educators can offer you detailed product information, consult on style and fit, advise on gift purchases, answer online order queries and help you choose seasonal must-haves. Get in touch.



Good Friday  8am to 4pm Pacific Time

Easter Sunday 8am to 4pm Pacific Time

Easter Monday 8am to 6pm Pacific Time



Monday to Friday 8am to 6pm Pacific Time

Saturday to Sunday 8am to 4pm Pacific Time



from anywhere

Text us

Within North America

1 844 548 6223

How can we help you?

Find my size

Measure for good measure. You spend 16 hours a day in your clothes – why would you settle for anything but the best? Measure yourself using our instructions to find your perfect fit.

See Size Guide


Kit and Ace accepts major credit cards (Visa, MasterCard, American Express, Diners & Discover) as payment online.

Shipping and returns

Shipping and returns (excl. final sale) for North America, UK and Australia are always on the house. We happily refund full-priced items within ten days from the date when you receive your package.

In Japan,  we offer express shipping for 3200Y. Please note, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package

More on Shipping and Returns

Gift Cards

Gift cards cannot be purchased or redeemed online. Please contact for assistance.

All other inquiries

Our HQ

123 W 7th Avenue
Vancouver BC V5Y 1L8

1 778 372 5000


Connect with our Human Resources Team.

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