FREE PRIORITY SHIPPING WHEN YOU ORDER BEFORE THE 19TH | For her | For him

*North America Only

FREE PRIORITY SHIPPING WHEN YOU ORDER BEFORE THE 19TH | For her | For him

*North America Only

The Guest Experience Team

The Guest Experience Team is your single point of contact for everything Kit and Ace.  Our Guest Experience Team can offer you detailed product information, consult on style and fit, advise on gift purchases, answer online order queries and help you choose seasonal must-haves. Get in touch.

 

 

HOURS

Monday to Friday 9am to 5pm Pacific Time

Saturday to Sunday CLOSED

 

Email

General Inquiries helpme@kitandace.com

Returns returns@kitandace.com

How can we help you?

Find my size

Measure for good measure. You spend 16 hours a day in your clothes – why would you settle for anything but the best? Measure yourself using our instructions to find your perfect fit.

See Size Guide

Payment

Kit and Ace accepts major credit cards (Visa, MasterCard, and American Express) as payment online.

Shipping and returns

Shipping and returns (excl. final sale) for North America are always on the house. We happily refund full-priced items within fourteen days from the date when you receive your package. Our extended holiday return policy is in effect from Nov 24 to Jan 10. Full priced items purchased in this period are eligible for an exchange or refund with original receipt, until Jan 10.

In Japan, UK, Australia and New Zealand we offer express shipping for $29 USD. Please note, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package

More on Shipping and Returns

Gift Cards

All gift cards purchased in Canadian or US dollars can be redeemed online at checkout. To purchase a gift card, please visit one of our Canadian showrooms. For more assistance, contact helpme@kitandace.com.

All other inquiries

Our HQ

123 W 7th Avenue
Vancouver BC V5Y 1L8

1 778 372 5000

HIRE ME

Connect with our Human Resources Team.

See our openings:

hireme@kitandace.com

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