General Inquiries:
support@kitandace.com
Return Inquiries:
return@kitandace.com
Connect with us on live chat
Monday to Friday
9-5pm PST
165 Water St - 2nd floor,
Vancouver, BC, V6B 1A7, Canada
Most emails are responded to within two business days.
*Response times may be delayed during promotional periods
FAQs
Once your order has left our warehouse, you will receive a shipping confirmation email containing a tracking number and link to track updates.
Return Process: North America
For orders placed prior to February 28, 2023, email us at return@kitandace.com
For orders placed on March 1, 2023 and onward, click to start your return process
Once you have completed these steps, you will receive an email confirming that your return has been set up and authorized. You can access your prepaid FedEx shipping label (valid for 7 days) through the link provided in the email.
Place the item(s) in the original packaging.
Print and attach the shipping label.
Please drop off your return package at the nearest FedEx Ground location.
Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your refund will be issued within 3-10 business days once the warehouse has processed your order.
Questions about your return?
Email return@kitandace.com
Return Process: International
To process a return from the United Kingdom, Australia, New Zealand, Japan, Hong Kong, or the Netherlands:
1. Please e-mail return@kitandace.com to request your return authorization number and let us know which item(s) will be sent back for return, and what the reason for the return is.
2. Once you have emailed us to process your return request, you will receive an email with a return authorization number within two business days.
3. We do not provide return shipping labels for orders shipped to the UK, Australia, New Zealand, Japan, Hong Kong or the Netherlands. Please contact your local post office to purchase one.
4. Write your return authorization number along with the customs code (below) on the outside of your package and then ship the package to:
Kit and Ace Technical Apparel Inc.
Kit and Ace Returns (NRI)
19358 24 Ave
Surrey, British Columbia, V3Z 3S9
Canada
Canadian Goods Returning
HS Tariff No. 9814.00.00.93
5. Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your refund will be issued within 3-10 business days once the warehouse has processed your order.
*Your Return Authorization Number must be referenced on the package to ensure a refund.
Questions about your return?
Email return@kitandace.com
We currently accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Klarna and AfterPay
You can use our Size Guide to reference your measurements and find your perfect fit.
General inquiries can be sent to support@kitandace.com.