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Full job description

Shop Director (Retail Shop Manager)

We are growing! With two new locations on the horizon, we are looking for seasoned and passionate retail leaders.

As Shop Director, you will be responsible for all aspects of the shop in your respective market, and treat it as if it were your own. In this dynamic role, you will create exceptional brand experiences and develop a world-class team of leaders. You are essential in running an entrepreneurial business that anchors the brand in market.


  • Be a strategic and entrepreneurial leader by identifying problems, seeking solutions, and outlining key company objectives
  • Develop innovative strategies that deliver on the company sales and profit objectives, directing strategies towards guest experience, profitable and sustainable growth, and shop operational excellence
  • Provide the greatest impact to the shop by coaching, developing and leading by example spending 70% of your time on the shop floor
  • Provide direction to employees based on established policies and management guidelines
  • Responsible for managing a shop budget and labour costs to ensure the running of a profitable business
  • Understand the importance of continuously creating and unexpected
  • Hire and develop an exceptional team that can drive strategy and produce results
  • Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
  • Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
  • Own the strategy and development of high performing team members, and up and coming leaders
  • Model the company culture, and exemplify our shared values on a day-to-day basis


  • 5+ years of management experience in a similar role
  • Demonstrated success and management experience in inspiring and leading transparent, positive team environments in past roles
  • Demonstrated success in management of budgets, conversion, UPT, SPT in past roles
  • Entrepreneurial, egoless, adaptable, open to possibility and personal development
  • Guest centric with the desire to shine in a fast paced, highly flexible retail environment
  • An exceptional communicator with the ability to effectively communicate and receive feedback in the moment
  • A true relationship builder in the city and neighbourhood in which the business resides
  • Results-oriented and process driven, accountable with high expectations of self and team
  • Support in additional duties as directed by the Area Manager
  • Addicted to movement and activity, living a full-contact life

Reports to: Regional Manager

Working Team: Shop Team

Works Closely with: Retail Operations, Information Technology (shipping systems) and Brand


  • CF Sherway Gardens
  • Toronto Premium Outlets

Please apply by responding to the email listed below and attach your resume and cover letter in either PDF or MS Word format.

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

Thank-you for your interest in Kit + Ace!

Job Types: Full-time, Permanent

Pay: Up to $80,000.00 per year


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount


  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay


  • Secondary School (preferred)


  • Retail management: 5 years (required)


  • Greater Toronto Area, ON (preferred)

Work Location: In person

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