Return Policy
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We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. Kit and Ace is only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.
Contact support@kitandace.com immediately with any issues or concerns regarding your order – include a photo in the email if it is regarding a damaged item. Please note Kit and Ace is not liable for lost or missing packages that show successful delivery to the address submitted on the order.
Click to start your return process
Click to start your return process
We stand by our pieces - but if it’s not the right fit, here’s what you
need to know:
Kit and Ace will gladly accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition. Refunds will be issued to the original form of payment, if the original card is unavailable, Kit and Ace will issue a Kit and Ace gift card.
Return Window
After 30 days: We’re unable to accept returns or exchanges.
- Regular-Priced & Promotions:
Exchange or return within 30 days for a full refund or merchandise credit.
- Last Chance & Final Sale Markdowns: Not eligible for return or exchange.
Final Sale
- All markdown items and/or items tagged as Final Few/Price as Marked, are Final Sale and not eligible for return or exchange.
- Socks & Underwear are final sale items.
How to Return
- In-Store Returns: Always free. Just bring your item(s) with the original or gift receipt.
- Online Returns: A flat $8 CAD inside Canada and $20 CAD outside of it return shipping fee applies. Your return must be scanned by the courier within 30 days of delivery.
Exchanges
- In-store only. We do not offer online exchanges.
Conditions
- Items must be unworn, unwashed, unaltered, and have all original tags attached.
- Gift Receipts: Eligible for exchange or merchandise credit only.
- Sezzle Purchases: Refunded based on the amount paid to date.
- Gift Card Purchases: Refunded as merchandise credit to a new Gift Card. Gift Cards may not be redeemed for cash or refunded unless required by law.
- Items purchased with a gift card: Regular Priced Items purchased with a Gift Card will be refunded as merchandise credit back onto a Gift Card.
- No price adjustments on any items.
Additional Notes
All returns are reviewed on a case-by-case basis at Kit and Ace’s discretion. We reserve the right to limit or refuse returns in cases of suspected abuse or excessive returns.
- Please contact return@kitandace.com for support.
To make a return to one of our Canadian shops, please visit our locations page to find the shop nearest you. If you do not live near one of our shops or would prefer to mail your return for an $8 CAD shipping fee, please follow the steps below:
click to start your return process
Once you have completed these steps, you will receive an email confirming that your return has been set up and authorized. You can access your prepaid FedEx shipping label (valid for 7 days) through the link provided in the email.
Place the item(s) in the original packaging.
Print and attach the shipping label.
Please drop off your return package at the nearest FedEx Ground location.
Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your return will then be processed by our warehouse which may take up to 3-10 business days. Once processed, a refund will be issued to the original method of payment. This may take 3-10 business days dependent on your financial institution to appear on your bank statement and up to 30 days if the original method of payment was PayPal on their end.
Online orders from countries outside of Canada, are not eligible to be returned in a Canadian shop.
Questions about your return? Email return@kitandace.com
Click to start your return process
We stand by our pieces—but if it’s not the right fit, here’s what you
need to know:
Kit and Ace will gladly accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition. Refunds will be issued to the original form of payment, if the original card is unavailable, Kit and Ace will issue a Kit and Ace gift card.
Return Window
- Regular-Priced & Promotions:
Exchange or return within 30 days for a full refund or merchandise credit.
- Last Chance & Final Sale Markdowns: Not eligible for return or exchange.
After 30 days: We’re unable to accept returns or exchanges.
Final Sale
- All markdown items and/or items tagged as Final Few/Price as Marked, are Final Sale and not eligible for return or exchange.
- Socks & Underwear are final sale items.
How to Return
- In-Store Returns: Always free. Just bring your item(s) with the original or gift receipt.
- Online Returns: Check your rate here for international returns. Your return must be scanned by the courier within 30 days of delivery.
Exchanges
- In-store only. We do not offer online exchanges.
Conditions
- Items must be unworn, unwashed, unaltered, and have all original tags attached.
- Gift Receipts: Eligible for exchange or merchandise credit only.
- Sezzle Purchases: Refunded based on the amount paid to date.
- Gift Card Purchases: Refunded as merchandise credit to a new Gift Card. Gift Cards may not be redeemed for cash or refunded unless required by law.
- Items purchased with a gift card: Regular Priced Items purchased with a Gift Card will be refunded as merchandise credit back onto a Gift Card.
- No price adjustments on any items.
Final Sale
- All items tagged as Prices as Marked / final sale / last chance are Final Sale and not eligible for return or exchange.
- Socks & Underwear are final sale items.
Additional Notes
All returns are reviewed on a case-by-case basis at Kit and Ace’s discretion. We reserve the right to limit or refuse returns in cases of suspected abuse or excessive returns.
Please contact return@kitandace.com for support.
To process a return from the United Kingdom, Australia, New Zealand, Japan, Hong Kong, or the Netherlands:
1. Please e-mail return@kitandace.com to request your return authorization number and let us know which item(s) will be sent back for return, and what the reason for the return is.
2. Once you have emailed us to process your return request, you will receive an email with a return authorization number within two business days.
3. We do not provide return shipping labels for orders shipped to the UK, Australia, New Zealand, Japan, Hong Kong or the Netherlands. Please contact your local post office to purchase one.
4. Write your return authorization number along with the customs code (below) on the outside of your package and then ship the package to:
Kit and Ace Technical Apparel Inc.
Kit and Ace Returns (Unity 3PL)
415 Milner Ave
Scarborough, Ontario M1B 2L1
Canada
Canadian Goods Returning
HS Tariff No. 9814.00.00.93
5. Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) we will email you to confirm receipt. Your return will then be processed by our warehouse which may take up to 3-10 business days. Once processed, a refund will be issued to the original method of payment. This may take 3-10 business days dependent on your financial institution to appear on your bank statement and up to 30 days if the original method of payment was PayPal on their end.
*Your Return Authorization Number must be referenced on the package to ensure a refund
Questions about your return? Email return@kitandace.com