We ship to Canada, USA, United Kingdom, Australia, New Zealand, Netherlands, Hong Kong and Japan.
We do not ship to PO boxes or freight forwarders.
We ship through FedEx and offer the following options:
Canada
Pick up in shop - Free (where available)
Standard (4-7 business days) – $12 CAD
Orders of $100+ (before tax) – Free standard shipping
USA
Standard (4-7 business days) – $15 USD
Orders of $100+ (before tax) – Free standard shipping
Australia, New Zealand
Express (3-7 business days) - $50 USD
United Kingdom, Netherlands, Hong Kong and Japan
Express (3-7 business days) - $50 USD
*Please note, the recipient is responsible for any taxes, duties and customs charges for orders outside of Canada. Kit and Ace does not determine these charges or receive the funds collected. Fedex may reach out for you to fill out a 5106 form to release your order.
Shipping times start once an order has left our warehouse. Orders are generally processed and shipped within two to three business days (pending credit verification). Processing times do not include Saturdays, Sundays, Wednesdays, Thursdays or holidays. Delivery times do not include Saturdays, Sundays and holidays. Due to high volume periods during our promotional events, order processing times may take three to seven business days.
We offer guests the option of ordering from their local shop and picking up as soon as the team can prepare the order. There is no shipping cost when ordering from your local shop.
At checkout, under Delivery Method, simply select "Pick Up" then select your local shop below.
You will be notified via e-mail once your order is available for pick-up. If an order is not picked up 30 days after the initial notification, a refund to the original payment method will be processed and you'll be notified of the refund. Refunds may take 2-5 business days to show on your credit card statement.
Purchasers may designate another person to pick up the order if they are not able to pick-up in person, with written consent presented in shop at time of pick-up.
If you would like to email the shop, our shop contact information can be located here
Once a purchase has been made on kitandace.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account. Check the status of your order at any time on FedEx.com
Returns
We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. Kit and Ace is only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.
Contact support@kitandace.com immediately with any issues or concerns regarding your order – include a photo in the email if it is regarding a damaged item. Please note Kit and Ace is not liable for lost or missing packages that show successful delivery to the address submitted on the order.
Returns are on the house!
Regular Priced Merchandise:
- You have 30 days from the date your order is received to complete a return in store or process a return request online(*please note, the return shipment must be scanned by the courier before the end of the 30-day period).
- For orders up until February 28, 2023, contact return@kitandace.com
- For orders March 1, 2023 onward, click to start your return process
- Returns past the 30-day period will not be accepted and are considered final sale.
- All garments must be unworn, unaltered, unwashed, undamaged and have both the original hang tag and blue care content label attached. We do not offer price adjustments at any time.
Markdown Merchandise:
- All marked down items —and markdown events including End of Season Sale and Boxing Day Sale— are final sale and not eligible for an exchange, refund, credit note, or price adjustment.
- Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments.
Sitewide Sale:
- Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments. Not valid on prior purchases. Kit and Ace has the right to change, update, or discontinue sale at any time.
Exchanges:
- We do not offer exchanges by mail. You can return your regular-priced merchandise for a refund and re-order the correct item/size to be mailed back to you, or visit a local shop to complete the exchange.
Gift Purchases:
- Gift purchases (excluding final sale items) can be exchanged or returned for a gift card at any shop within 30 days. Online gift purchases (excluding final sale items) can be returned and refunded to the original payment method with the original receipt or to a gift card within 30 days.
- Please contact return@kitandace.com for support with online gift purchases.
- Gift cards may not be redeemed for cash or refunded unless required by law.
Items Not Eligible for Return: Lifestyle products, Tailored, hemmed, and monogrammed items, Gift cards and Shipping charges. We do not accept partial returns on promotional orders
To make a return to one of our Canadian shops, please visit our locations page to find the shop nearest you. If you do not live near one of our shops or would prefer to mail your return, please follow the steps below:
- For orders up until February 28, 2023, contact return@kitandace.com
- For orders March 1, 2023 onward, click to start your return process
Once you have completed these steps, you will receive an email confirming that your return has been set up and authorized. You can access your prepaid FedEx shipping label (valid for 7 days) through the link provided in the email.
Place the item(s) in the original packaging.
Print and attach the shipping label.
Please drop off your return package at the nearest FedEx Ground location.
Once we have received your package we will email you to confirm receipt. Your refund will be issued to the original method of payment.
Questions about your return? Email return@kitandace.com
Regular Priced Merchandise:
- You have up to 30 days from the date you receive your order to email return@kitandace.com to request a return label and ship the return package.
- Returns received outside of the 30-day period will not be accepted and are considered final sale.
- All garments must be unworn, unaltered, unwashed, undamaged and have both the original hang tag and blue care content label attached. We do not offer price adjustments at any time.
Markdown Merchandise:
- All marked down items —and markdown events including End of Season Sale and Boxing Day Sale— are final sale and not eligible for an exchange, refund, credit note, or price adjustment.
- Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments.
Sitewide Sale:
- Any sale items that are specifically marked final sale are not eligible for an exchange, refund, credit note, or price adjustments. Not valid on prior purchases. Kit and Ace has the right to change, update, or discontinue sale at any time.
Exchanges:
- We do not offer exchanges by mail.
- You can return your regular-priced merchandise for a refund and re-order the correct item/size to be mailed back to you, or visit a local shop to complete the exchange.
Gift Purchases:
- Online gift purchases (excluding final sale items) can be returned and refunded to the original payment method with the original receipt or to a gift card within 30 days.
- Please contact return@kitandace.com for support with online gift purchases.
Gift cards may not be redeemed for cash or refunded unless required by law.
Items Not Eligible for Return: Lifestyle products, Tailored, hemmed, and monogrammed items, Gift cards and Shipping charges. We do not accept partial returns on promotional orders.
To process a return from the United Kingdom, Australia, New Zealand, Japan, Hong Kong, or the Netherlands:
1. Please e-mail return@kitandace.com to request your return authorization number and let us know which item(s) will be sent back for return, and what the reason for the return is.
2. Once you have emailed us to process your return request, you will receive an email with a return authorization number within two business days.
3. We do not provide return shipping labels for orders shipped to the UK, Australia, New Zealand, Japan, Hong Kong or the Netherlands. Please contact your local post office to purchase one.
4. Write your return authorization number along with the customs code (below) on the outside of your package and then ship the package to:
Kit and Ace Technical Apparel Inc.
Kit and Ace Returns (NRI)
19358 24 Ave
Surrey, British Columbia, V3Z 3S9
Canada
Canadian Goods Returning
HS Tariff No. 9814.00.00.93
5. Once the return has been received at the warehouse and approved (items are in perfect condition with tags attached) please allow three to five business days for your credit card company to process the refund. For refunds to store credit, an e-gift card will be sent to the email on file once processed.
*Your Return Authorization Number must be referenced on the package to ensure a refund
Questions about your return? Email return@kitandace.com